Store Policy
CUSTOMER CARE
Shellie Christian Studio is a ceramics studio in Central Coast, New South Wales. All pieces are handcrafted using locally sourced clays and fired at high stoneware temperatures food-safe glazes for durability. We ensure safe and prompt delivery of our ceramics. Functional items ship via Australia Post for a flat rate of $10.00 Australia-wide, though we can't be responsible for losses or damages. Shipping for sculptural ceramics is calculated at checkout and sent via our courier service. Local customers can utilize our click and collect service from the studio. **Product Care** By purchasing from SC Ceramics, you accept our terms and conditions. All products are handmade, so each piece may differ slightly from images. Colors shown are representational; actual colors may vary due to hand application and firing variations. Monitor settings may also affect color appearance. Please contact us for clarification before ordering.
DELIVERY
Please verify that your delivery details at checkout are correct. We cannot be responsible for orders sent to an incorrect address. If an order must be resent due to incorrect information, shipping charges will applyYou will receive a tracking number once your order is shipped. Ensure you can receive the parcel; if delivery fails and the parcel is returned, re-delivery will apply. For any questions about delivery, feel free to reach. **Damaged Goods** We carefully package our ceramics. If your items arrive damaged or faulty, please contact us within 24 hours. If the item is defective or incorrect, we will arrange a replacement or re-delivery within hours.
SECURITY
For your security, we do not store your credit card information our website. All transactions are handled through PayPal, ensuring that your credit card details remain safe. Our online checkout process is protected by a bank-level SSL certificate, allowing you shop with confidence, knowing that your data is securely transmitted each time.
WHOLESALE INQUIRIES
For all wholesale enquiries please email us at hello@shelliechristianceramics.com